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Refund Policy

At Shop wd Me, we strive to ensure that our buyers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help. This Refund Policy outlines the terms and conditions for refunds on our platform.

  1. Eligibility for Refunds

1.1 Digital Products:

  • Refunds for digital products (e.g., eBooks, software, online courses) are generally not available due to the nature of the product. However, exceptions may apply for replacement in cases where the product is defective, not as described, or unusable due to technical issues.
  1. Requesting a Refund

2.1 How to Request a Refund:

  • To request a refund, please contact our customer support team at support@shopwdme.com with the following details:
    • Your name and email address
    • Order number
    • Product name
    • Reason for the refund request

2.2 Review Process:

  • Once we receive your refund request, our team will review it and notify you of the status within 7 business days. We may request additional information to process your request.
  1. Refund Approval

3.1 Approval Criteria:

  • Refunds will be approved based on the following criteria:
    • The product is defective or not as described
    • The product is unusable due to technical issues beyond the buyer’s control
    • The refund request is made within the specified time frame

3.2 Refund Method:

  • Approved refunds will be processed using the original payment method. It may take up to 10 business days for the refund to appear on your statement, depending on your payment provider.
  1. Non-Refundable Items

4.1 Custom and Personalized Products:

  • Custom or personalized digital products are non-refundable unless they are defective or not as described.

4.2 Promotional Offers:

  • Products purchased during a sale or with a discount code may not be eligible for refunds.
  1. Contact Us

If you have any questions about our Refund Policy, please contact us at:

  • Email: support@shopwdme.com
  • Our customer support team is available to assist you during the following hours:
  • Monday to Friday: 9:00 AM – 7:00 PM
  • Saturday: 9:00 AM – 4:00 PM 
  • Sunday: Closed

Thank you for choosing Shop wd Me. We appreciate your business and are committed to providing quality products and excellent customer service.